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Designing a Multi-Channel Service Experience

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Satu Miettinen; Essi Kuure



With interactive whiteboards, computers, projectors, speakers, spotlights, and physical and virtual props, the University of Lapland's SINCO lab is dedicated to service prototyping. Prototyping isn't just for product design anymore; it works for services too.

Keywords: Service Design, Design Tools, Design Thinking, Design Process




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Design Tools, Design Thinking, Design Process, Service Design

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