Design Leadership: Inflection Point (Issue 2)

Volume 12, 2017

In August 2016, the Design Management Institute (DMI) hosted an academic conference with the theme of "Inflection Point: Design Research Meets Design Practice at the Inflection Point." The conference, which took place in Boston, MA, DMI's hometown, addressed partnerships between academia, industry and government are becoming the new normal; collaboration and knowledge-transfer are creating inflection points capable of changing the course of companies, industries, economies and governments.

The work presented in this edition of the Design Management Journal is the result of a thorough double-blind review process of over 150 papers submitted to that conference. These papers are highly diverse and reflect the breadth of topics addressed.

Articles

The Influence of Product Design Practices on New Service Development: Analysis of Selected Manufacturing Firms
Deniz Sayar and Özlem Er

How Industrial Design Supports a Customer-Centric Innovation Approach in a Technology-Centric Business Environment
Matthew Lievesley, David O’Leary, Callum Whitehead, Ian Hewitt, Neil McPherson, and Craig Annal

Customer Experience Strategy Turned into Hands‐On Actions Through a Design Approach
Jonathan Schanz and Christine De Lille

Design Research: Off the Rails or on the Right Track?
Deniz Sayar and Özlem Er

The Influence of Product Design Practices on New Service Development: Analysis of Selected Manufacturing Firms
Amy Huber

An Intimate Approach to the Management and Integration of Design Knowledge for Small Firms
Peter Ford and David Terris

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