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Carole Bilson

President, The Design Management Institute






Carole brings a unique skill set to challenges, approaching them from the perspective of both design and culture.

Her extensive experience in design and design thinking and expertise in organizational
design and development/change management provide a modern lens by which to view current challenges.

Jerry Kathman
DMI Board Chairman





Carole is a long-time member of the Design Management Institute and has served on both the Advisory Council and the current Board of Directors. She has contributed to the quarterly Design Management publication DMI: Review, and her active participation in both FuturED and the Design Value initiatives have helped to shape their direction. She brings two decades of experience in corporate design and non-profit leadership to her role as President of DMI.

Most recently Carole was the President of Strategic Change & Innovation, providing organizations with a roadmap to build innovation capacity, achieve operational excellence, and increase value. She brings a unique skill-set to challenges, combining her expertise in experience design and design thinking with extensive skills in organizational design and development, and change management. Prior to SCI, Carole was Vice President, Global Design & Usability & Technology Support Operations at Pitney Bowes overseeing a team of visual and industrial designers, engineers, information architects/ Human Factors engineers and front-end software developers that received 12 international Design Awards and 49 patents.

Carole has also worked extensively in the non-profit sector, founding, leading and actively participating in organizations focused on design leadership, women and workforce, and K-12 education that include The User Experience Design Consortium, World Design Foundation, ITSMF IT Senior Management Forum, Rochester Women's Network, The Greater Fairfield County Foundation, and Network North Star and the Links.

She holds a BFA in Industrial Design & Graphic/Visual Design from the University of Michigan and program certifications from Tuck School of Business; Dartmouth, and the University of California; Berkeley. She is a member of IDSA, holds two patents, and is a frequent speaker at conferences and symposia worldwide. Carole may be reached at

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