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Experience Innovation Conference November 2013
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I sometimes evaluate the success of a conference experience not by the number of answers I receive to questions I may have had at the outset, but rather the number of new questions I have at the end! That is the happy feeling I have at the end of the Conference this year. One such question, after hearing so much about the value of Design Thinking and Design Doing, is when will the discourse include reverence for the role of Design Managing!
— Brian Gillespie - Continuum, Conference Co-Chair


dmi: Design Leadership Conference

Experience Innovation

Boston November 5-6, 2013

New devices, new modes of interaction and new channels continually challenge us to deliver optimal experiences at every touchpoint. Integrated experience design innovation has never been more important. Experience and Service Design are proving to be mission-critical catalysts for strategy and change in organizations.


The DMI Design Leadership Conference 2013 gathered a global, cross-disciplinary community to hear leading practitioners share critical perspectives on the complexities, challenges, and approaches to creating effective customer experiences.

Conference Co-Chairs

Brian Gillespie, Continuum
Michael Westcott, President, DMI

Conference Speakers

Don Norman; Co-founder & Principal, Nielsen Norman Group; IDEO Fellow

"Design Thinking, Human-Centered Design and the Constraints of Business"

Kerry Bodine; VP & Principal Analyst, Forrester Research

How To Profit From The Outside-In Perspective On Customer Experience

Dan Saffer; Director, Interaction Design,Smart Design

Creating Small Moments of Joy

Prasad Kaipa

Co-Author of From Smart to Wise

Nathan Shedroff; Program Chair, MBA in Design Strategy, California College of the Arts

The Design of Total Value

Surya Vanka; Director of User Experience, Microsoft

The Journey from Technology to Experience

Steve Mulder; Director of User Experience & Analytics, NPR Digital Services

The Future Radio Experience

Shelley Evenson; Director of Organizational Evolution, Fjord

Living Service Worlds

Fred Leichter; Chief Customer Experience Officer, Fidelity

Falling in Love with the Problem: Design Thinking @ Fidelity


Amy Cueva; Founder and CXO, Mad*Pow

Addressing Unmet Needs in Healthcare

Jeff Semenchuk; Chief Innovation Officer, Hyatt & Randall Stone; Senior Partner, Director Experience Innovation, LippincottFrom

Transaction to Relationship: Inside the Hyatt Journey to Become an Experience Driven Organization

Lesley Mottla; Executive Vice President, Product & Member Experience, Zipcar

9 Key Steps to Designing Great Experiences that Delight & Deliver

Denise Korn; Principal, Korn Design & Gary Johnson; Principal, Cambridge Seven Associates, Inc.

Dark to Delightful: How a Decrepit Jail Became a Luxury Hotel

Ryan Rosensweig; Designer, Open Innovation Coordinator, Nordstrom & Marius Grigoriu; Lab Manager, Innovation Lab, Nordstrom

Dropping the Crystal Ball: How Chaos Drives the Nordstrom Innovation Lab

Kara Miller; Host & Executive Editor, Innovation Hub, WGBH Boston | Dustin DiTommaso; VP, Experience Design, Mad*Pow | Aaron Graves; CTO, Practically Green

Best Practice Conversation: Behavior Change

Kara Miller; Host & Executive Editor, Innovation Hub, WGBH Boston | Anne Asensio; Vice President of Design Experience, Dassault Systems | Fred Leichter; Chief Customer Experience Officer, Fidelity

Best Practice Conversation: Omni-channel Integration

Toby Bottorf; Principal, Digital Design, Continuum | Tom Boates; VP, User Experience at RunKeeper | Lesley Mottla; Executive Vice President, Product & Member Experience, Zipcar

Best Practice Conversation: Service Ecosystems

Michael Hendrix; Partner & Creative Director, IDEO

Creative Confidence: The Workshop


Conference Sponsorship

Conference Partners

Conference Supporters
Mad Pow
Yeh IDeology
Design Museum Boston
ISITE Design

WiFi Sponsor
Rotman Management


more Calendar
Featured Members
Kevin BethuneKevin Bethune is the Founder and Chief Creative Officer of dreams • design + life

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