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eIAC Intensive Ambulatory Care Program

Philips Design


Half of the population over 65 years old suffers from one or more chronic diseases. Chronically ill patients demand the majority of a medical system’s resources, the top 5% of patients account for 50% of healthcare spending. And chronically ill patients living at home present healthcare systems with financial and logistical challenges.


To meet the challenge, Philips designed Intensive Ambulatory Care (eIAC), a home-focused tele-health software platform. eIAC allows multiple heathcare team members to monitor patients remotely and collaborate using a single eCare software platform.

To develop the system, a multidisciplinary team followed a co-creation process engaging all stakeholders. Groups of clinicians, business experts, analysts, developers, researchers and designers all contributed from different perspectives using service blueprinting techniques and participatory design workshops. Philips Design detailed patient needs to develop monitoring devices with an engaging user experience. As a direct outcome of prototyping, they developed an eCare Companion tablet app that allows patients to interact with their care team.

The outcome of this radical new clinical model is a system that delivers a cost-efficient concentration of care. In a study at Banner Health, the eIAC program has shown dramatic results.

  • It has reduced costs of care by 27%, driven primarily by a reduction in hospitalization rates, as well as a reduction in professional services and outpatient costs.
  • eIAC has reduced acute and long-term care costs by 32%, due to a significant decrease in hospitalizations of 5.2 hospitalizations per 100 patients per month.
  • Acute short-term hospital stays also decreased 2.8 hospitalizations per 100 patients/month.
  • Long-term care, home health and other facility stays decreased over 35%
  • Workflows have been redefined, enabling a more efficient use of existing resources.

This holistic, patient-centric approach opens up choices for both patients and providers, giving them the freedom to transform how, when, and where proactive care is delivered. With eIAC, Philips has shown that tele-health programs can improve the health and quality of life for patients living with multiple chronic diseases.


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