Print Page   |   Contact Us   |   Your Cart   |   Sign In   |   Join DMI
Site Search
The Power Pair: Experience Design + Operations
Share |

Speakers:

 

Maarten Koopmans

Vice President Passenger Services, KLM Royal Dutch Airlines

Tiddo Veldhuis

Director Product Strategy, AirFrance KLM


 


   

 


 

 

 

Register Here


 

 

 

 

 

 

 


Session Description:

 

In most cases innovative, customer-centric ideas meet revenue goals and operations efficiency metrics and slowly fade away or are outright dismissed. Meet Tiddo and Maarten from KLM, together they surface good-for-our-customer concepts. With organization alignment, close collaboration, and adherence to team goal metrics - they implement market-changing services in a highly regulated, intensely competitive, and margin-constricted environment. They’ll talk about the challenges they face, what makes the partnership work, and how they generate new and commercially viable innovations in an organization that is 97 years old.

  

 

BIOGRAPHIES:

 

Maarten Koopmans has been working for KLM since 1998. He started in a two-year management trainee program and worked as an operational manager in jet engine maintenance afterwards. In 2003, he became director Airport Strategy. In 2006, he was appointed Head of Airport and Environmental Strategy within KLM. Two and a half years later he moved to Inflight Services to become Vice President Crew Planning & Assignment. Since August 2012, he has been working as Vice President Passenger Services.

 

Tiddo Veldhuis studied tax law in Leiden. After working at the European Parliament and two years at Ernst & Young, he moved to KLM, where he worked in various functions in revenue management and was responsible for introducing auxiliaries at KLM before becoming the Director of Product Strategy at AirFrance KLM. He graduated in EMBA and IESE in Madrid in 2012 and now is fully focused on innovation.

 


 

 

   
more Calendar

12/13/2016
Design NightOut by Deutsche Telekom & DMI

3/8/2017 » 3/9/2017
dmi: Symposium Munich

Featured Members

Site Search
Membership Software Powered by YourMembership  ::  Legal