The dmi: Review is the world’s leading publication dedicated to design as a strategic business resource. The Review explores how design can be managed to provide long-term competitive advantage in a changing world, addressing such themes as cutting-edge innovation, compelling and differentiated brands, and more effective design and development processes.
Every issue connects you with the latest insights on design thinking, strategy, methods, research, sustainability, and leadership. You’ll find a lively mix of articles, case studies, interviews, and opinion pieces, written by today’s leading experts.
The Changing Nature of Service & Experience Design
Vol. 24, No. 3, Fall 2013
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Defining the Role of Service Design in Healthcare
Design-Driven Service Innovation at Korea Telecom
Designing a Multi-Channel Service Experience
No Empathy – No Service
Orange: A Service Design Case Study
Orchestrating Designable Touchpoints for Service Businesses
Q&A with Nathan Shedroff, Andy Polaine Design, Lavrans Løvlie, and Fred Leichter
Step Away from the Projector: Storytelling Through Experiences
The Design Discussion. Business is Personal
Understanding Ideal Experiences