Leadership and Change Management for Volatile Times
June 3, 1pm EDT
Carole Bilson, VP, Global Design & Usability and Technology Support Operations, Pitney Bowes
Designers, design departments and consultants are naturally positioned to drive leadership and change in just about any work situation or environment. That’s a good thing, given the uncertainty in today’s market, where everyone needs to step up their game. What is the best course of action when you need to both evaluate and cultivate team members—and yourself?
Learn about the power of these skills, and how to develop them further in yourself and others.
Gain best practices acquired from running a large corporate design department and leading internal and external teams Learn about resources to further develop one's design management skills Challenges that leaders face and how to overcome them Staying ahead of the curve—in a volatile market Leading internal and external teams in collaboration Tips on overcoming resistance to new ideas The keys to change management as related to design management How leadership and change management capabilities can open many doors/opportunities The Zig Zag path: the non traditional road to advancement
Carole Bilson
As Vice President, Global Design & Usability and Technology Support Operations, Carole currently oversees two departments: The award-winning Global Design; and Usability and Technology Support Operations within Global Mailstream Engineering, at Pitney Bowes in Connecticut. The mission of her department is to deliver leading edge global design solutions that are easy to use.
In addition to her regular duties, she has been appointed for several special assignments, including:
Appointed by the CIO to coordinate the development of company operating principles. Appointed by the CEO to lead a task force with the company treasurer on a world headquarters building redesign / change management project. Led a company-wide council to identify ways to improve the user experience. As a result of those efforts, a new department has been formed at PB called Customer Experience. Appointed to the CEO Council, a group of 40 senior executives who contribute to strategy development of the company.
Prior to PB, Carole worked at the Eastman Kodak Company in various product development and marketing management roles. Her most notable assignment was as Worldwide Marketing Manager to deliver the award-winning Picturemaker, the photo kiosk that now delivers over a billion dollars in revenue each year for Kodak.
In addition to being the holder of two patents, Carole has been very active in the community, and she has received numerous awards and recognition. Carole has spoken extensively, at conferences, universities, and has been featured in several television documentaries. Recently she spoke on behalf of PB at the Connecticut state capitol to push against cuts to the R&D Tax Credits; a benefit that provides funding for R&D Innovation in corporations.
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