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Featured
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From Product Desire to Service Envy
Lavrans Løvlie, Founding Partner, Live|Work
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| Lavrans Løvlie |
While the power of design to accelerate the economic performance of products is well documented, measuring the value of design in the service sector is still a field under development. Lavrans Løvlie will examine three different ways to measure the impact of design on services: Triple Bottom Line Accounting, which analyzes economic, social and environmental consequences; Gross Value Added, which explains value creation; and the live|work Service Usability Index, which measures quality of services from a user point of view.
The Video archive of this session is available online to DMI Members.
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