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Free DMI Conference Video |
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Open Empathy
Dev Patnaik, Managing Associate, Jump Associates
Presented at SYNERGY, Brand/Design 20 Conference, June 11-13, 2008, Cincinnati
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| Dev Patnaik |
As a sample of the kind of content that DMI conference attendees have come to expect, the eBulletin is hosting Dev Patnaik's presentation at last June's Brand/Design conference. All DMI members have free access to complete video of DMI conferences since Fall 2007.
Open Empathy seeks to do for top-line growth and innovation what Open Book Management did for bottom-line management and finance. Open Empathy Organizations can show every person within the company how the decisions that they make can potentially add value to their customers’ lives. Fortunately, such a connection doesn’t have to rely on chance. Organizations can take steps to give every employee—from design to marketing to engineering to finance—a clear, intuitive sense of their customers’ lives.
For more information about this topic visit the website of Dev Patnaik's forthcoming book, Wired to Care.
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