Featured Speaker
Shaping Service through Design
Jeneanne Rae, President and Co-Founder, Peer Insight LLC
Service businesses the world over are ripe for design and represent a huge growth opportunity for the profession. Jeneanne will trace the macroeconomic and technological forces driving the growth of the service economy, and demonstrate the role design can play throughout a continuum of special challenges. Case studies from service businesses, product/service businesses, non-profit associations, and government agencies will illustrate why service design should become a core competency of any organization interested in building a healthy future.
Jeneanne Rae
Jeneanne Rae is an expert in design strategy and innovation. Over her 20-year career in the field she has worked with dozens of large corporations, including Procter & Gamble, Hewlett Packard, Microsoft, Kraft Foods, Price Waterhouse Coopers, Masco Corporation, and Johnson & Johnson. In 2003, Jeneanne co-founded Peer Insight to offer innovation strategy services to corporate and institutional clients.
BusinessWeek magazine named Jeneanne Rae one of its "Magnificent Seven Innovation Gurus" and "Best Leaders of the Year" based on her groundbreaking work in the study of service innovation. She is a frequent keynote speaker at conferences and has authored dozens of articles published by BusinessWeek's online Design and Innovation channel.
Jeneanne has served as an adjunct professor at Georgetown University's McDonough School of Business for ten years and also teaches executive education through various top-ranked executive education programs. She sits on the advisory board for the Business Innovation Factory in Providence, R.I. as well as the Expert Panel for U.S. Agency for Health Care Research and Quality's Innovation Exchange.
She is a graduate of the Harvard Business School and holds a Bachelors of Science degree with concentrations in Marketing and Finance from the McIntire School of Commerce at the University of Virginia. Jeneanne lives in Georgetown in Washington, D.C. with her husband and twin ten-year old sons.
Download Jeneanne's Business Week online articles at http://search.businessweek.com/Search?searchTerm=jeneanne+rae&resultsPerPage=20.
About Peer Insight
Peer Insight provides consulting services to help clients identify and accelerate organic growth opportunities. The firm’s practice leverages an optimum blend of design methods and business analytics to produce new growth platforms, capabilities, and organizational development strategies for clients such as Hewlett-Packard, Proctor & Gamble, Microsoft, Novartis, and The Hartford.
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